Frequently Asked Questions
Here are some frequently asked questions and answers. If you have additional questions that aren't covered here, please feel free to give us a call at (336)769-4844.
- Are you a mobile veterinarian?
No, we do not currently offer mobile services.
- What are the Hospital hours?
Our Hospital is open Monday to Friday from 7:30 am to 6:00 pm, and only open for boarding purposes Saturday 8am -10am.
Drop off for surgeries, annual visits, sick visit, and grooming are from 7:30am - 8am.
- Do I need to have an appointment?
Yes, patients are seen by appointment only.
- What forms of payment do you accept?
Cash, Check, MasterCard, Visa, Discover, American Express, and Care Credit.
- Can I make payments?
Full payment is required at the time of service- no payment plans are available.
- At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery. Pre-anesthetic blood is optional for all pets under 7 years of age.
- What is the pre-anesthetic blood screening?
This is a blood test that we send to an outside lab prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery
- How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 14 days following the surgery.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
- Do you board pets?
Yes, we have a boarding facility with temperature controlled indoor runs.
- Do you have a cancellation policy?
Yes, if you have rescheduled or cancelled your appointment multiple times we will require a $50 non-refundable deposit for each appointment made after. While we do understand personal emergencies, we have this policy in place for those who change their appointment frequently. We are committed to you and your pet during the agreed upon time.
- What if I'm late to an appointment?
We can still see you, however if you are more than 5 minutes late there may be a $15 late fee.